Understand the trend of automation. So are we efficient enough yet?  Intelligent Automation (IA) is one of the trending buzzwords. Bill Gates believes automation to be a double-edged sword: "Automation applied to an efficient operation will magnify the efficiency. Automation applied to an inefficient operation will magnify the inefficiency."  IA lies at the intersection of robotics, artificial intelligence (AI) and business process management (BPM).  We humans need to stay in the front of the line!